Complaints Procedure:

We are happy to receive your honest comments, and would far rather that you told us than felt unhappy or uncomfortable about anything that we do. There are a number of ways you can get in touch with us.

As a member of the Fundraising Standards Board, we commit to the Fundraising Promise: to always work to high standards, and to be open, fair, honest and legal.

We will always treat complaints seriously, and deal with them properly. We will try to resolve any complaints quickly and we aim to learn from our complaints to make our working practices better. Your complaint will always be treated with the strictest confidence. For a full explaination of our complaints procedure please click here

Data Protection:
At the Tourism & Conservation Partnership we do not disclose members' information to third parties unless it is for the purpose of the delivery of goods such as newsletters.

When you contact The Tourism & Conservation Partnership, we collect your name, mailing address, email address and telephone number so that we can get back in touch with you.

The information that you give is used purely for our contact purposes. We also maintain a record of our contact with you, should we or you ever need this for reference.

The way we use information:
We use the information you provide about yourself when contacting us only for the purpose of contacting you. We do not share this information with outside parties except to the extent necessary to get any information or material that you may have requested.

We use the information you provide about someone else when contacting us only to contact them. We do not share this information with outside parties except to the extent necessary to get any requested information or material to them.

We use return email addresses to answer the mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.